Warranty Policy
Warranty Policy PRIMUS®
PRIMUSGAMING® guarantees to the first buyer that the products of the brand will not present any defect in materials or manufacturing for the period stipulated below, which becomes effective on the date of purchase. Any defect derived from improper use or improper maintenance, accident, humidity, insects, improper packaging, lightning, electrical surges, alterations or modifications is not covered by this limited warranty.
PRIMUSGAMING® in its sole discretion, will determine whether to repair the fault or replace the product, the defective part or part thereof, at no additional cost to the buyer for parts or labor during the term of this limited warranty; but you will not assume any shipping or transportation costs to our offices. The liability under this warranty will not exceed the purchase price of the products.
For Distributors:
The devices must be sold to the final customer within the original warranty period, so that the final customer can start the warranty period again after purchase .
*If the distributor sells a device after the stipulated warranty period to an end customer, this equipment will not be under warranty with PRIMUSGAMING® and must be processed by the distributor that sold the equipment being out of warranty*.
How to get assistance through the limited warranty
Before submitting a request for an item under warranty, we invite you to visit the technical assistance section on our website: www.primusgaming.com. Through this section you can also contact us by email, chat and social networks to make technical inquiries. If the product definitely presents a defect covered by this limited warranty, please return the product with proof of purchase to the authorized PRIMUSGAMING® distributor. This will determine the cause of the problem and will proceed according to the limited warranty offered by PRIMUSGAMING®
No distributor, agent or employee of ours is authorized to make modifications, extensions or additions to the current limited warranty.
PRIMUSGAMING® DOES NOT ASSUME ANY LIABILITY FOR ANY SPECIAL, INCIDENTAL OR DERIVATIVE INJURY OF THE NON-COMPLIANCE, EITHER IMPLIED OR EXPRESSED BY THIS OR ANY OTHER WARRANTY.
RMA Procedure for Authorized Distributors
PRIMUSGAMING® values its clientele and maintains its firm commitment to offer the best service to its customers. If you are experiencing technical problems with our products, please follow the instructions below:
- To solve problems related to drivers, visit our website: www.primusgaming.com, open the Assistance tab and click on Download programs. To deal with other technical problems, contact us at [email protected].
- A technical service representative will contact you to determine if the product has a defect or not.
- Local distributors do not need to return the defective product unless the amount of the return is exceptionally high. In this case, the central office will require samples of the product to determine the cause of the problem.
- Once approved, the customer will receive the replacement or credit product based on the current market price.
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